The business world is changing and so is the customer experience. Organisations must handle the multi-channel communications when their customers expect the best service.
This paper discusses moving from traditional on-site call centres to a superior model: the cloud contact centre. It identifies how the new model responds to the new challenges and reveals the steps required when migrating to a cloud contact centre.
This solution is relevant for all industries and company sizes.
ITEC is the one of the leading Managed Service Providers in the UK. With 10 offices spread between Cornwall, London and Manchester, ITEC is ideally positioned to provide your business with the right Business Communications solution.
ITEC is a Mitel Strategic Partner. This strategic partnership means we provide customers with bespoke phone systems and the latest technology including cloud software.